Senior Life Insuance Company Review (are they the worst?)
last updated on September 12, 2025SENIOR LIFE INSURANCE INTRODUCTION
This Senior Life Insurance Company review will cover the company’s history, products, pricing, and consumer concerns. It will also highlight how a policy review with the Final Expense Guy can save you money and get you more peace of mind.
When seniors search for life insurance, they want the most transparent and affordable life insurance shopping process to help protect their family. Nobody ever says they want complicated contracts or surprises later.
Some seniors find the process very quick and convenient. Others have shared their experience with Senior Life Insurance Company, which resulted in confusion, excessive costs, and poor customer service.
SENIOR LIFE INSURANCE COMPANY HISTORY
Senior Life Insurance Company was founded in 1970 and is based in Thomasville, Georgia. They have been in business for over 50 years.
They offer life insurance products in over 40 states, plus Washington, D.C. Senior Life has 6,000 CAPTIVE agents (they only sell Senior Life Insurance products…which is a problem for many) throughout the United States.
Unlike more well-known carriers, Senior Life does not have independent ratings from AM Best or other financial rating agencies. That is a concern for some potential customers.
The company is rated A+ by the Better Business Bureau; however, it appears that they have not been accredited by the BBB, which is a concern for many seniors.
SENIOR LIFE INSURANCE PRODUCT LINE
Senior Life only sells a number of insurance products, but does tend to focus on final expense coverage meant to pay for funeral costs, medical expenses, and additional small debts.
Term Life Insurance
- They offer two 20-year plans
- Coverage amounts up to $50,000
- Some options have return of premium, where if the owner lives beyond the term, the insured will get a refund of their premiums.
Whole Life Insurance
- Coverage amounts up to $30,000
- Simplified issue, no medical exam required
- Permanent and lifelong coverage as long as the premium is paid
Guaranteed Issue Life Insurance
- $10,000 coverage amount
- Covers ages 50-85
- Approval regardless of health status
- Mandatory 2-year waiting period for full benefits
Optional Features
- Graded or modified benefits are available for those with health concerns (2-year wait plan)
- Accidental death rider and return of premium rider are available.
Legacy Assurance Service
Senior Life sells almost all of its life insurance with something called Legacy Assurance. Many seniors are curious about this, and that is why we will discuss it in detail later in this review.
SENIOR LIFE INSURANCE PRICING AND VALUE
Pricing is one of the biggest concerns raised by seniors. Many of them say Senior Life’s premiums were higher than they expected, and were much higher than those of companies offered by the Final Expense Guy.
Possible reasons for these concerns:
- No-exam policies typically have higher costs because the life insurance company is assuming more risk
- Their products are typically sold over the phone, which incurs additional costs for call centers, technology, commissions, and other expenses.
- The amounts of their policies often have lower coverage limits that feel expensive relative to the amount of coverage provided.
- Some seniors report that they pay far more in premiums than what will be delivered to their family upon death. For example, let’s say a senior pays $90 per month, over 15 years, that is a total of than $16,200 for a $10,000 payout policy.
Better: This is the reason the Final Expense Guy recommends policy reviews. Many times we can provide more budget-friendly plans with lower monthly payments and higher coverage amounts…which is a win-win solution for our clients.
SENIOR LIFE INSURANCE CUSTOMER EXPERIENCES
Customer reviews for Senior Life vary considerably. Some report having good experiences, while others state they walked away feeling frustrated or misled.
Positive Comments
- Some seniors state that claims were paid quickly once the required paperwork was submitted
- Some seniors cited that the no-exam approval process was helpful with their health problems when petitioning for policies.
- Family members reported that the policies provided peace of mind within the family at the time of loss, while covering funeral bills
Common Complaints
- Many seniors complain about receiving frequent phone calls, and they feel the sales process is pushy and aggressive
- Many seniors reported that they were unclear about the terms of the policy, particularly the mandatory 2-year waiting periods
- Many seniors reported that their families experienced billing problems or were confused about extra fees
- Other reports documented that customer service was very slow to respond and unhelpful when issues occurred
- The Better Business Bureau has received 100 complaints in the past 3 years, many of which are regarding a lack of clarity regarding product(s), customer service, and sales practices.
- The Trustpilot reviews are almost evenly split between five stars and one star. That most likely means your experiences are very good or very bad, and few are in between
SENIOR LIFE INSURANCE PROS
Senior Life does have positives that some seniors may find valuable:
- No medical exam means easier coverage for seniors with health challenges
- Guaranteed issue policies (2-year wait) allow options for consumers who other insurers declined
- Return-of-premium term policies provide some coverage if the insured lives longer than expected (not recommended)
- Widespread access, as they are located in many states, with thousands of captive agents that represent them
- Reputable history of business to lend credibility over newer companies
SENIOR LIFE INSURANCE CONS
As much as Senior Life Insurance has merits, the cons are concerning.
- Many state that Senior Life Insurance’s average prices are higher than those of other companies
- Some feel that more sales training would benefit future clients
- Waiting periods or policy terms that left seniors confused
- A class-action lawsuit was filed regarding unsolicited marketing texts
- Some families reported that the final payout was significantly lower than the total premiums paid over time
SENIOR LIFE INSURANCE LEGACY ASSURANCE EXPLAINED
Legacy Assurance is one of the most misunderstood parts that Senior Life insurance offers. Many seniors think it is part of the life insurance policy itself.
In fact, Legacy Assurance is a membership service offered in conjunction with Senior Life’s life insurance policies. Members (that is, you) pay the Life or Legacy service fees in addition to their insurance premiums.
Legacy Assurance promises additional services to members, such as:
- Member discounts on caskets, urns, and other funeral merchandise
- Assistance with planning and negotiating the costs with funeral homes
- Continued support services for family members after the death
Legacy Assurance is not life insurance, as it provides no death benefit to your family.
Instead, it behaves like a consumer discount club. Many people find it useful; however, others were surprised to see they are paying for something extra that wasn’t actually part of their coverage.
Better: This confusion is part of the reason we encourage a policy review with the Final Expense Guy because of the differences between an actual life insurance policy and any value-added services sold as a membership service along with the actual life insurance policy.
WHY “THE FINAL EXPENSE GUY” IS LIKELY A BETTER FIT
We hear from many seniors wishing they had explored more options instead of simply signing up with Senior Life.
This is where the Final Expense Guy helps:
- Licensed in 50 states, and work with numerous top-rated carriers
- Provides first-day coverage for most seniors to avoid a two-year wait before coverage begins
- Finds you lower monthly premiums for the same coverage or better policy recommendations
- Will explain all policy details in simple language and be there as your guide
- Provides free policy reviews for seniors who have purchased a policy in the last 1-5 years
Many seniors say they felt good after learning that they had other options better than what they bought.
WHAT YOU SHOULD KNOW ABOUT SENIOR LIFE INSURANCE
| What is their main insurance product | Senior Life sells no-exam and guaranteed issue coverage for up to $30,000. |
| Guaranteed Issue | Senior Life sells no-exam and guaranteed issue coverage for up to $10,000. |
| How Long In Business | Senior Life is licensed and has been in business since 1970. |
| Customer Experience | Senior Life is a hit or miss based on customer reviews. |
| Financial Strength | Senior Life does not have an AM Best rating for an independent measure of its financial stability. |
| Alternative Option | The Final Expense Guy can often provide more options with better pricing. |
SENIOR LIFE INSURANCE FINAL THOUGHTS
Senior Life Insurance Company provides options for many seniors, but there are often better insurance options available from other companies, like the Final Expense Guy.
Ultimately, life insurance is about protecting your loved ones. Make sure your coverage is the right fit, at the right price, with the right knowledge. The Final Expense Guy is here to help make that easier.
FAQ Senior Life Insurance Company
Is Senior Life Insurance Company legitimate? Yes. It is a licensed life insurance company and has been in business for over 50 years, but they are often not your best choice if you require the lowest pricing.
Is Senior Life Insurance Company captive? Yes. Their captive agents only sell Senior Life Insurance Company products, which limits your access to better-priced plans in the marketplace.
Is Senior Life Insurance Company any good? It works for some seniors, but many seniors believe that the prices are higher and the choices are more limited than those of their competitors.
Is Senior Life Insurance Company real coverage? Yes. It is a legitimate insurer specializing in final expense and small whole life policies, but its pricing is often less competitive than that of other insurance companies.
Is Senior Life Insurance Company reputable? It has an A+ rating with the BBB; however, it is not BBB accredited and has a higher-than-average number of complaints.
Where is Senior Life Insurance Company? It is located at the corporate offices in Thomasville, Georgia.
What is Senior Life Insurance Company? An insurance company that sells life insurance products with a primary focus on burial and final expense coverage.
What rating does Senior Life Insurance Company have? It has an A+ rating with the BBB; however, it is not BBB accredited at this time. Due to the BBB model, the NAIC data showed above-average complaints vs. expected.
When was Senior Life Insurance Company founded? They were founded in 1970.
How does Senior Life Insurance Company work? It is a simplified-issue life insurance-focused company that sells policies without a medical exam through captive agents and call center representatives.
How much does Senior Life insurance cost? Costs are rarely $1 a day and can reach beyond hundreds of dollars a month, depending on age, health, gender, and amount of coverage.
How is Senior Life Insurance Company rated? It has a better-than-average rating with the BBB; however, the general consumer reviews are mixed, and NAIC-related data typically shows an above-average volume of complaints.
How good is Senior Life Insurance Company? From a score of excellence to minimal risk, I would say Senior Life is average. It offers coverage; however, it is typically at a much higher price point and less flexible than many or most other life insurers.
What are the Senior Life Insurance company Reviews? There can be some positives or negatives. Positive reviewers typically talk about how easy the approval process is, while many others talk about being sold high premiums, and or low-quality service.
What are Senior Life Insurance Company Rates? Costs are generally above the market average cost for final expense and burial policies.
